Terms of Service

You are buying a service, not the hardware.

By ordering any service you agree to these terms, our Acceptable Use Policy and our Privacy Policy. Services are provided on a subscription basis for the term you select. You are purchasing access to a service rather than ownership of any equipment or software licence, except where a licence is explicitly resold to you.

Your account details are your responsibility.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us immediately if you believe your account has been accessed without authorisation. We recommend enabling two-factor authentication, which is available at no cost.

Prices renew at the rate shown when you bought.

Fees are payable in advance for each term. Renewal is automatic unless cancelled, and the renewal rate is the one published on the plan at the time of purchase. Where a renewal rate must change, we give not less than thirty days written notice before it takes effect, and you may cancel before it applies.

Thirty days to change your mind on hosting.

Hosting services carry a thirty-day money-back guarantee from the first invoice. Domain registrations, transfers and renewals are non-refundable, as registry fees cannot be reversed. Third-party licences and certificates are refundable only where the supplier permits it. Refunds are issued to the original payment method.

We keep things running; we cannot promise perfection.

We target 99.9% network availability measured monthly, excluding maintenance announced at least twenty-four hours in advance. Where we fall short, service credits are available on request and are the sole remedy for downtime. We do not warrant uninterrupted or error-free service, and no provider honestly can.

Back up anything you cannot afford to lose.

You retain ownership of all content you place on our servers. We take backups as described in your plan, and we restore from them where possible, but backups are a convenience rather than a guarantee. You remain responsible for keeping independent copies of anything critical.

Do not use our servers to harm people.

Use of our services is subject to our Acceptable Use Policy. We may suspend services that place other customers at risk, and where circumstances allow we contact you first. Suspension for genuine emergencies — active attacks, malware distribution, legal orders — may happen without prior notice.

Cancel any time; we do not make it awkward.

You may cancel from the client area at any time, effective at the end of the current term or immediately if you prefer. We do not require notice periods, retention calls or written justification. On request we provide a full export of your data before the account closes.

Our liability is limited to what you paid us.

To the extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect or consequential losses, including lost profits or lost data, except where such exclusion is prohibited by law.

We will tell you before these terms change.

We may update these terms. Material changes are notified by email not less than thirty days before they take effect, and continued use after that date constitutes acceptance. Prior versions are available on request.