Contact

Ask us anything before you spend anything

Most of the questions we get before an order are the ones that decide whether a plan is right at all. We would rather answer them properly than have you find out afterwards.

Pre-sales: Same working day
Existing customers: Around the clock
Something is down: Ahead of the queue

Send us a message

A person reads every one of these. Tell us roughly what you are running and we can give a useful answer rather than a generic one.

Your name

Email address

What is this about?

Domain, if there is one optional

Your message

We use what you send here to answer your question and nothing else. No marketing list, no third parties.

Getting in touch

How we handle messages, and where each kind should go.

For most questions, written support is genuinely better — it leaves a record, it reaches whoever is best placed to answer, and nothing gets lost in translation. For custom builds and larger accounts we will happily arrange a call, so just ask in your message.
Usually within a few hours during the working day, and same-day in almost all cases. If your question needs someone to check something on the infrastructure side, we will say so rather than sending a holding reply.
Open a ticket from the client area instead. It arrives tagged to your account with your server details attached, which means we can start looking straight away rather than confirming who you are first.
That is the most common reason people write to us. Tell us what you are running, roughly how much traffic it gets, and what is going wrong now. We will suggest a size — including a smaller one, if that is the honest answer.
No. What you send here is used to answer your question and nothing else. We do not add contacts to marketing lists and we do not pass anything to third parties.

Sizing a server is easier with someone who has done it before. Tell us what you are running and we will suggest a size — including a smaller one, if that is the honest answer.

Ask before you buy