Fair Use Policy

What this policy covers

This policy covers our client area at billing.hostelevate.com, our domain search and management tools, our DNS service, free website migration and support.

Client area and account security

• Each person who manages the account should have their own login. Do not share passwords.
• Use a strong password and turn on two-factor authentication.
• Do not use scripts or bots to log in to, scrape or automate the client area.

Domain search and registration

• Our domain search, WHOIS lookup and DNS checker are for checking domains you are interested in. Do not use them for automated bulk lookups or data collection.
• Do not use our systems to catch expiring domains in bulk. Frequent automated checks may be rate-limited or blocked.
• Check that a domain is available before you order it, to avoid failed registrations.

Managing your domains

• Keep the contact details of every domain accurate and current.
• Make sure the domain owner knows about and agrees to any transfer in or out.
• Respond promptly to abuse complaints about domains in your account.
• Follow the rules of each extension you register.

DNS service

• Our DNS service is included free for domains and hosting with HostElevate and is provided on a best-effort basis.
• We may rate-limit or temporarily disable a DNS zone that is under attack or creates very high load.

Free website migration

• We move websites, databases, email accounts and DNS records to your HostElevate service at no charge, including WordPress and other common website software.
• You need valid access to your old hosting account or server.
• After you confirm the details, we tell you what will be moved and the timeline before we start. Large accounts may be moved in stages.
• Migration moves your site as it is. It does not include redesigning, rebuilding or repairing sites that do not work on the old host.

Support

• Support covers our services and the software we provide.
• Website development, design, content and marketing work are not part of support.
• Please keep one ticket per issue, and reply in the same ticket so the full history stays together.
• We expect respectful communication and may limit how we communicate with anyone who is abusive toward our team.

If this policy is not followed

A single mistake will not close your account. For repeated or serious breaches, we may apply rate limits, restrict access to a tool for a time, or take the steps described in our Terms of Service.