Domain Registration Agreement

Who provides your domain

HostElevate is a domain reseller. Generic domains, such as .com, .net and .org, are registered through an ICANN-accredited registrar. Country-code domains are registered under the rules of their own registry. The terms of the registrar and registry, and ICANN's policies, also apply to your domain.

The registrar that sponsors your domain is shown in its public RDAP or WHOIS record, and we will confirm it on request. ICANN explains your rights in Registrants' Benefits and Responsibilities.

Your responsibilities

• Give accurate and complete contact details for each domain and update them when they change.
• When you register a domain or change its contact details, you may receive a verification email. If it is not confirmed within 15 days, the registrar must suspend the domain until it is.
• Keep the email address on your domains working, because important notices are sent there.
• You are responsible for how your domain is used. It must not be used for spam, phishing, malware or anything else that breaks our Acceptable Use Policy.
• You must make sure the domain name does not infringe anyone else's rights.

Registration

• A domain is registered only when the registry confirms it. Showing a domain as available in a search is not a guarantee that you can register it.
• Domains are registered for the period you choose and paid in advance.
• Some extensions have their own eligibility rules and may ask for documents. Premium domains are priced individually.

Renewal

• It is your responsibility to renew your domains on time.
• We email renewal reminders before a domain expires and create a renewal invoice. The domain renews once the invoice is paid.
• Please do not rely on the reminders alone. Check your expiry dates in your client area.

Expiry, grace and redemption

1. When a domain expires, its website and email stop working.
2. For most extensions there is a short grace period after expiry in which the domain can still be renewed at the normal renewal price. Its length depends on the extension.
3. After that, many generic domains enter a redemption period of about 30 days. The domain can still be restored, but the registry charges an extra restore fee.
4. After redemption, the domain is deleted and can be registered by anyone.

Country-code domains can follow different timelines. Ask our support team if you are unsure about a specific domain.

Fees

• Registration, renewal, transfer and restore prices are shown on our domain pricing page.
• Registries can change their prices, and we may change ours to match.
• Domain fees cannot be refunded once the registry has processed the order, as explained in our Cancellation & Refund Policy.

Transferring a domain to us

• You need the domain's authorization (EPP) code, and the domain must be unlocked at your current provider.
• A domain cannot be transferred for a period after it was registered or last transferred. The length of this period depends on the extension and ICANN's rules.
• For most generic domains, a transfer adds one year to the registration.
• Transfers usually complete within a few days, depending on the current provider.

Transferring a domain away

You can move your domain to another provider at any time. You can get the authorization code in your client area or from our support team. We do not block valid transfers, except in the cases that ICANN and registry rules allow, such as during the lock period after a registration or transfer, during a dispute, or when there is evidence of fraud.

Changing the domain owner

Changes to the owner's name, organization or email address may need to be confirmed by email. For some extensions, a change of owner can also lock the domain against transfer for a period.

Privacy of your contact details

Our Registration Data Policy explains what happens to your contact details, including what is shown in public RDAP and WHOIS records.

Disputes

By registering a domain, you agree to the Uniform Domain Name Dispute Resolution Policy and the registry's own dispute rules. We and the registrar follow valid dispute decisions and court orders.

Suspension and cancellation

A domain may be suspended, locked or cancelled if:

• its contact details are false or were not verified;
• it is used for abuse;
• a court, authority, registry or ICANN rule requires it;
• its fees were not paid or the payment was reversed; or
• it is needed to correct a mistake made during registration.

Liability

To the extent the law allows, we are not responsible for losses caused by registry or registrar errors, by a domain expiring because it was not renewed, or by events outside our control.

Changes to this agreement

We may update this agreement when ICANN, registry or legal rules change. The date at the top shows the latest change.