Customer support
Already a customer? Open a ticket from the client area. It arrives linked to your account and services, so we can start on the problem straight away instead of first confirming who you are.
How can we help?
Every message is read by someone who works on the servers, not a script. We answer technical questions, help you choose the right plan before you buy, sort out billing, and move your website over from another host. Choose the right channel below and your message reaches the right place first time.
Sales and plan advice
Not sure which plan fits? Tell us what you run, roughly how much traffic it gets and what is not working today. We will recommend a size, including a smaller one if that is the honest answer.
Billing and payments
Questions about an invoice, a payment, a renewal or a refund. Your invoices and full payment history are always available in the client area.
Free website migration
Moving from another host? We transfer your website files and databases for free. Order your plan, then open a ticket with your current host's details and we take it from there.
Report abuse
To report spam, phishing, malware or copyright infringement involving a service hosted with us, email our abuse desk. Include the full URL or the email headers, the date and time, and any evidence you have. Clear evidence helps us act quickly.
Privacy and legal requests
To ask what personal data we hold about you, to correct it, or for requests from legal authorities, write to us with "Legal request" in the subject line. Our privacy policy explains how we handle personal data.
Experience the HostElevate difference
Free website migration
Already have a website? We move it from your current host for free, files and databases included. Just ask.
Support that reaches the server
Every ticket is read by the person who manages the server, so answers come with the cause, not a script.
30-day money-back guarantee
Try any new hosting plan without risk. If it is not right for you, ask for a refund within 30 days.
Renewal price shown upfront
The price you renew at sits beside the price you sign up at, on every plan. No second-year surprise.
Resources you can see
CPU cores, memory and process limits are printed on every plan, so you know exactly what your site can use.
Not sure where to start?
Tell us about your website and we will point you to the right plan, even if it is the smallest one.